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Treat us fairly and we won’t complain: Multilevel effects of procedural justice on complaining behavior in team meetings

机译:公平对待我们,我们不会抱怨:程序正义对团队会议中抱怨行为的多层次影响

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摘要

Meetings often suffer from counterproductive behaviors such as complaining, which impairs creativity and team productivity. This study takes first steps to identify antecedents of complaining. Taking a social exchange perspective, we examine the role of individual justice perceptions, team-level justice climate, and employees’ satisfaction with their supervisor for understanding complaining behavior in team meetings. We surveyed 305 employees nested in 54 teams and videotaped their regular team meetings. Our multilevel results show that team-level procedural justice climate – but not individual justice perceptions – inhibits complaining behavior. This relationship is mediated by team-level satisfaction with the supervisor. We discuss research implications for understanding and preventing specific counterproductive work behaviors in the team context and practical implications for managing effective meetings.
机译:会议经常遭受适得其反的行为,例如抱怨,这会损害创造力和团队生产力。这项研究采取了第一步来确定抱怨的前因。从社会交流的角度出发,我们研究了个人正义感,团队层面的正义氛围以及员工对上司的理解,他们了解团队会议中的抱怨行为的作用。我们对嵌套在54个团队中的305名员工进行了调查,并对他们的常规团队会议进行了录像。我们的多层次结果表明,团队层面的程序正义氛围(而不是个人正义观)可以抑制抱怨行为。这种关系是通过团队对主管的满意度来实现的。我们讨论了在团队环境中理解和预防特定的适得其反的工作行为的研究意义,以及管理有效会议的实际意义。

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